SSI Policies

General Terms

Upon establishing your credit with us, we will ship to you under our regular open account terms of, net 30 days from date of invoice. If you wish to have an open account with us, please fill out the downloadable credit application and fax and/or mail the original to our Dallas address: 2367 Glenda Lane Dallas, TX 75229. Include your resale certificate, if applicable.

Chemical Sales

The controlled Substance Act (21 u.s.c. 01.et seq.) imposes requirements on companies that manufacture, sell, import or export certain listed chemicals that could be diverted to make illicit drugs. The act requires each seller of listed chemicals, including toluene, and 2- butanone or methyl ethyl ketone (MEK), to maintain certain records report suspicious or unusual orders, provide advanced notification of exports, and to establish the identity of the purchasers of each of these chemicals. Therefore, SSI has adapted the following policy.

All sales of listed chemicals will be in quantities of less than 50 gallons per purchase. No sale of listed chemicals shall be made for cash, check, or credit card in quantities of more than 5 gallons per week. Proper identification may be required prior to any sale.

Shipping Charges

Shipping charges are the customer's responsibility unless prior arrangements have been made with Silicone Specialties, Inc.

Price Revisions

Prices are subject to change without prior notice. Any price changes will be subordinate to the terms of our written quotation and/or the prices in effect at the time an order is shipped.

Sales Tax

SSI employees are required to add tax on all invoices, unless SSI has a tax exemption certificate from your company or organization. If you submit a valid tax certificate to SSI after you have been invoiced and it is in compliances with your state tax laws, SSI will credit you for the tax.

Cash by Check

A fee of $30.00 will be charged for all checks returned NSF by your bank. All purchases made with check are required to have the date the material was purchased. SSI is not able to accept temporary checks nor checks without physical address and phone number.

Credit Card

In order to protect SSI and our customers, SSI does not accept credit cards over the phone or e-mail. All credit card purchases that are made without the card present are required to have a credit card authorization from sign and retuned with a valid signature of the credit card holder.

Returns

All credit card, cash, and cash by check returns will be subject to a restock fee. SSI will accept no material that is damaged and not in resalable condition deemed by an SSI employee. All material must be within a reasonable shelf life. We will not accept out of date material. You must have the receipt of original sale to be eligible for the refund. We will accept no returns that are older than 30 days after date of invoice. All non-stock items will be subject to manufacturer restock fee plus shipping for all accounts. Customers all accounts will receive credit once SSI receives credit from the manufacturer. All cash and cash by check refunds are issued out of our Tulsa location. Please allow 30 days to receive payment.

Product Specifications

The specifications in this web site or the Silicone Specialties catalog reflect those of the product manufacturers. Silicone Specialties cannot be held responsible for typographical errors or inaccurate information supplied by the manufacturer.

Privacy Policy

We do not share or sell your information. For more details, see our privacy policy page.

Weapons Policy

It is the policy of Silicone Specialties, Inc. that no weapons of any kind be permitted upon company premises at any time, or in the possession or control of any employee or customer at any time.

1. The term "weapon" shall include, but not necessarily be limited to the following:

Any real, imitation or blank pistol, handgun, shotgun, rifle, air gun, carbon dioxide or other gas-filled weapon, electronic dart gun, knife with a blade length of more than 3 inches, dagger, dirk, switchblade knife, any spring operated knife, blackjack, ax, loaded cane, billy, hand chain or metal knuckles, or any other weapon capable of raising in the mind of one threatened with such device, a fear that it is real.

2. This provision shall not apply with respect to shotguns employed in company sponsored functions away from company premises.

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